The Mattress Warehouse is a First National Bank approved online merchant. In order to become one, an online store must be rated as excellent by its customers. This also means that The Mattress Warehouse has been audited by FNB and been approved according to the high standards of the bank. Therefore you can shop from The Mattress Warehouse with complete peace of mind.
Our Straightforward Mattress Guarantee:
At the Mattress Warehouse, we are passionate about giving our customers the assurance of a well informed decision that isn’t irreversible, which is why we offer our unbeatable mattress exchange policy: If your mattress isn’t suited to your comfort preferences and your request for an exchange falls within a period of 7 days since delivery, we will happily exchange it for another that will. A new mattress will feel different from your old one, especially if your previous mattress was sagging a lot or had become very soft, so give yourself a few days before deciding on an exchange: you have a couple of days to change your mind, so there’s no rush. Once you are sure the mattress doesn’t work for you, rest assured knowing we will cover all expenses, all you pay is a R750 processing fee. Of course, if your new bed is damaged during shipment, we will exchange it immediately at no charge, just make a note on the shipper’s receipt and call us for assistance.
At the time of exchange if the new mattress is more expensive, cheaper, or a custom size please note: you will be required to pay in the difference for a more expensive one, the difference between the old and new is non-refundable and any customized mattress will not be replaced. Custom sized mattresses are not exchanged due to manufacturing variance in size. The exchanged mattress must be the same size as the original, and is limited to 1 exchange per customer.
Lowest Price Guarantee
At The Mattress Warehouse, we guarantee that our prices will beat anyone else’s on the market – online or in stores! We are so confident, that if you find the same product advertised at a better price than ours, we will not only match the price, but match 110% of the difference, or else give you your mattress for free! To participate in this price comparison, email or call us with the store information or website where you found the competitive price within 30 days of buying a mattress. The price comparison includes all applicable order charges, including, but not limited to: the competitive product’s price, service delivery and fees and taxes.
Please contact us with any queries or requests on 0861 007 000.